Why should you choose geekingITsimple?
Our fully managed IT support services are award winning and tailored to your business. We work closely with our clients and have dedicated technicians who understand your systems and your requirements. We are not an IT business who only treat you as an item on their balance sheets. Our clients range from two people business to 60+ and we cover an area of 15 miles from Frome. We take the time to develop long lasting working relationships and still work with our original clients to this day.
Pressure Points: Is your business being restricted by…
An IT Support company that are reactive rather than proactive?
Some IT companies wait for things to go wrong before fixing them. We take the proactive approach to managed services, this means most problems are fixed without you even knowing there was a problem. If you don’t have to call us that means we’re doing our job well.
An IT Support company who are failing to support you and are hindering your business?
Do you want to grow your business but are being restricted by clunky systems? Do you feel like your problems are not their top priority? Because we work differently to most IT support companies by giving you two named support technicians, they will get to know your systems inside out, and will be able to resolve issues much more quickly.
An unmotivated IT Support company who do not meet with you regularly to discuss your business goals?
Some IT support business only care about adding your support contract to their bottom line. We are activily interestred in your business and meet quarterly with you to discuss your growth plans so we can adapt your systems to meet your growing needs
A frustrating level of support which makes you waste time chasing up on support requests?
Do you get frustrated having to waste your time chasing up the status of a support call? Do you log calls and never hear back? Not with geekingITsimple. Your business will be assigned a minimum of two named engineers who you will be able to make direct contact with.
Being constantly stressed by systems that keep failing?
There is nothing worse than being told an error has been fixed, only to find it hasn’t. Our engineers work meticulously to solve errors and we will always check back with you before closing any tickets
Constantly being charged for going over your contracted support hours or being charged a hefty amount for a poor level of service?
At geekingITsimple all of our support contracts come with allocated hours per month, or “all you can eat” options for support. You will never have any nasty surprises for extra work carried out by us, which makes your budgeting much easier.
The GeekingITSimple Way…
When you choose GeekingITSimple to support your company’s needs and development, you embark on a journey that gives you:
Award Winning Services
Delivered by our proactive, friendly and expert technician team via email, phone, and remote support systems.
Clear Pricing & Fixed Costs
Our fixed pricing models allow you to rest easy knowing there will be no scary surprises at the end of each month
Reduced downtime, improved reliability and powerful performance
Our monitoring systems keep an eye on your entire IT infrastructure 24/7/365 alerting us when we detect an issue. Security patching and maintenance is carried out when you're not using the systems, keeping downtime to a minimum and all of your systems secure.
We meet with you every three months to review our current performance and discuss any upcoming plans or requirements you may have.
Cyber Security and Anti Virus
Cyber Security experts and our 24/7/365 monitoring checks for viruses on your systems, but also keeps your external data safe on the cloud
There are no limits for accessing our technical team. We respond quickly to requests, resolve issues before you are aware of them and develop your systems to meet your business needs.