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What are SLAs?

There are lots of acronyms that IT Support companies use.  Most IT support companies call themselves MSPs, Managed Service Providers.  The most important acronym you need to be aware of is an SLA.  The SLA, Service Level...

15th July – A Bad Day for Technology

For those of you who do not follow technology I am sure Wednesday 15th of July 2020 was just a usual day (as much as that can be at the moment) for you. Two large companies had a very bad day on the other hand! Firstly, ...

Today marks the end of an era for Windows 7

One in four customers are still running the Windows 7 operating system, but Microsoft have taken the decision to stop supporting Windows 7 from today (Tuesday 14th Jan 2020) so that it can focus on “newer technolog...

3 Clicks to award winning IT support

3 Clicks to award winning IT support — The Better Way to Get In Touch Our staff work tirelessly in the background making sure you never spot the daily gremlins that can appear.   But what if a bug does show up and ruin ...